This document outlines:
Find out how to get connected to nbn™ Satellite. This article explains how long it takes, installation costs and how to find out if the service is available in your location.
How do I get it installed?
As soon as we have received your application, if required, we will arrange for an installation agent to get in touch and arrange an appointment to install the new Satellite equipment at your premises. Once the equipment has been installed we will active your service.
How long does it take?
Once we have received your order it can take between 4 -8 weeks for the service to be installed depending on your location to complete a standard installation.
In isolated regions on the mainland and in Tasmania, it may take up to 35 days. For areas with limited access such as those accessible only by air or water, nbn™ installation can take about 90 business days.
What does installation cost?
A standard installation of the service is free, so you have nothing to pay.
What type of equipment should I expect to be installed?
We will be installing a satellite dish, mounted on your roof, and an nbn™ Satellite Modem inside your premises. You’ll temporarily have two satellite dishes on your roof and nbn™ will arrange to remove ISS equipment at a later stage once your Sky Muster™ service is working.
Is the service available at my location?
You can check the availability by calling IPSTAR 132 800 and one of our friendly nbn™ experts will be able to advise you whether you are eligible for the service and also answer any other question you may have.