Some of our customers have been affected by the recent bushfires.

We are committed to our customers and can assist those affected.

Whether you have been evacuated from your home, have lost your home, are injured, or are a volunteer firefighter, please contact our friendly support team on 1800 978 518 to discuss how we can help.

The support we can provide includes, but is not limited to:

  • Waiving late fees
  • Waiving suspension fees
  • Waiving cancellation fees
  • Waiving relocation fees
  • Extending timeframes for bill payments for up to six months
  • Waiving bills in instances of extreme financial hardship.
Find out what's available at your address!
If you can't find your address listed here, click here
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Get in touch with our team! We are here to help you from
SALES: Monday to Friday, 9am - 5pm, AEST
SUPPORT: Monday to Friday, 8am - 8pm, AEST and Saturday, 9am - 5:00pm, AEST