+What does the ‘metered’ and ‘unmetered’ data mean? What’s the difference?
Most online activity on nbn Sky Muster Plus is unmetered, data is unmetered by default. Unmetered activity means that this type of usage does not count towards your data limit. Metered activity is data usage that counts towards your data limit and is limited by how much metered data is available on you nbn Sky Muster Plus plan. Metered activity on nbn Sky Muster Plus includes video streaming, VPN use and all unclassified data usage
On nbn Sky Muster Plus we have an easy to read table that outlines what activities are metered and what activities are unmetered when using it.
(1) Unclassified is any internet activity that cannot be classified as any of the other activity types.
(2) Includes Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn. Embedded video in other applications is metered.
(3) Shaping to 256Kbps may occur between 4pm and 11pm.
When peak metered data is exhausted, metered internet activity is shaped during the peak period to 512Kbps download and 256Kbps upload. When off peak metered data is exhausted, metered internet activity is shaped during the off peak period to 2048Kbps download and 512Kbps upload.
+I use a lot of social media such as Facebook, Twitter and Instagram and I watch a lot of videos inside these websites. Is this metered or unmetered on nbn Sky Muster Plus?
Embedded video on select social media platforms is listed as an unmetered activity on nbn Sky Muster Plus. This includes Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn. Embedded video on other websites such as a news website metered.
+I am worried that my children are going to use all my data downloading video games. I work from home and need to video call my colleagues during the day. It says that video is metered, is Sky Muster Plus the right plan for me?
nbn Sky Muster Plus is our recommended option when using Sky Muster. The best thing about it is that certain activities are unmetered (see our table of unmetered vs metered activities). In this case, video calling on apps like Microsoft Teams is unmetered. Video game software updates and online gaming is also listed as an unmetered activity. So both video calling for your work and gaming downloads from your children should not impact your metered data allowance
+I need to do a lot of video calls. I work from home remotely and need to chat to my colleagues at work during the day. Is there a list of recommended apps I can choose that is the best for video calling on nbn Sky Muster Plus?
Video calling is unmetered on nbn Sky Muster Plus and any of the nbn Sky Muster Plans from IPSTAR Broadband are a great option if you are working from home remotely. We recommend using the following apps with nbn Sky Muster Plus. Skype, WhatsApp, Facebook Messenger, FaceTime, Google Duo, Snapchat, Instagram Live, Viber, Zoom, Google Hangouts, Line, Tango MyVMR and GoToMeeting. One thing that is important to consider when working from home and video chatting is if you are using a VPN while you video chat, this will make this activity metered as VPN use is metered on nbn Sky Muster Plus.