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IPSTAR Broadband Email Frequently Asked Questions (FAQ)

Disclaimer: Please note that this service will be discontinued on 1 July 2021. If you haven’t yet started migrating your current IPSTAR email service please see our guide on how to forward your emails.

What is IPSTAR email?

IPSTAR email is a complimentary free web-based email service that we provide with all-new Sky Muster Satellite connections.

How much is IPSTAR email?

The IPSTAR email is a free bundled complimentary service with all new Sky Muster internet services. Please note if you choose to cancel your internet service your email will also be deactivated.

How do I access my IPSTAR email?

Follow the below steps to access your IPSTAR email:

Step 1: Navigate to the IPSTAR website
Step 2: Go to the bottom of the page and under the Help & Support section you will see the Webmail Login:

Note* we recommend to bookmark the Email login URL for quick future access.

Step 3: Next enter your username and password which you would have received in your initial welcome email.

If for any reason you have forgot on your login details or locked your account, please contact our friendly support staff on 1300 464 778 and they will assist you in retrieving your details.

What Email support does IPSTAR Broadband provide?

IPSTAR Broadband only support our webmail email service. If you are having issues using our service through a 3rd party application such as Outlook or Apple Mail we are afraid that we cannot support this as the service is only intended to operate as an online web-based service.

Can I use other 3rd party emails on my IPSTAR Broadband internet connection?

Yes you can use other 3rd party emails such as Gmail or Hotmail however if you are using another email service that is hosted with another ISP such as Bigpond Email you will need to apply the below outgoing mail settings for the service to work:
– Outgoing Server Settings:
– Port 25
– Encryption Type: No SSL
– Outgoing Server requires Authentication: Yes
– Username: Full IPSTAR Email Address
– Password: IPSTAR Email Address Password

How do I forward my IPSTAR Broadband email to another provider?

Unfortunately your IPSTAR Broadband email address cannot be migrated to another ISP or Email platform however you can set up a new email address such as Gmail and have your existing IPSTAR Broadband email forwarded to your new email along with a message letting all your family and friends know your emails has changed.

Please see the below guide on how to forward your IPSTAR Broadband emails to your new email address:

Step 1: Login to the IPSTAR webmail portal

Step 2: Navigate to the Preferences folder:

Step 3: Withing the Preferences folder select the Mail subfolder:

Step 4: Within the Mail folder, navigate to the Receiving Messages section and set your incoming mail forward and auto-reply message along with the time frame that you would like to have the email forward in place.

Please see the below example as a guide:

How do I migrate my IPSTAR Broadband email to Gmail?

Due to unforeseen circumstances and technology advancements, we are due to cease providing our IPSTAR email service. This means you will not be able to access the IPSTAR webmail and your IPSTAR emails. Therefore, it might be time as our recommendation for you to consider switching to a Web-based e-mail service like Gmail.

If you’re still holding onto your IPSTAR e-mail account, it might be time to consider switching to Gmail. Gmail offers a ton of storage (currently at 10GB and growing), spam filtering at the server-level, two-step verification, and access from any Web browser or mobile device. In other words, it’s secure, reliable, and convenient. And if you spend any time at all on a tablet or smartphone, the Gmail apps provide an unrivaled experience.

Migrating your old e-mail account to Gmail isn’t that difficult and Gmail actually makes it pretty painless. So if you’re ready to go ahead and migrate your old e-mail to Gmail, sign up for your free Gmail account, then come back to this tutorial and follow the steps below:

Importing mail
Your old e-mail messages can be imported into Gmail as long as you haven’t deleted them from the mail server. This way, you can store all of your old messages in Gmail for later reference, while receiving new messages at your new Gmail address.
Step 1: Go to Settings > Accounts and Import, then under “Check mail from other accounts (using POP3),” click “Add a POP3 mail account you own.”
Step 2: Enter the IPSTAR e-mail address of the account you want to migrate (your old e-mail address).
Step 3: Enter the password for the IPSTAR e-mail account you’re migrating, as well as our POP server name and port number:

Step 4: Decide on other import settings.

  • If you want to delete your old e-mail messages off of your old account provider’s server after Gmail imports them, check the box.
  • We recommend using SSL to check for new messages. SSL is more secure and will help protect you when you’re using Gmail in public Wi-Fi networks.
  • You can label incoming messages. Using the default label of your old e-mail address might help you find older messages a little easier.
  • Archiving incoming messages is probably a good idea so you don’t fill up your inbox with all your old e-mail.

Step 5: Click the Add Account button.
Step 6: Click “Yes” if you want to set up a custom From address for the account you just added. Click “No” if you don’t want to set up the custom From address or want to come back to it later.

Step 7: Check your mail fetch history to make sure your messages are being imported. Go back to Settings > Accounts, then under “Check mail from other accounts (using POP3),” click on “View history.”

Depending on how much old e-mail you have, the import process shouldn’t take very long, and the mail fetch history should help you figure out if the process is complete.

Once you’ve verified that the import is done, you can remove the account from Gmail. It wouldn’t hurt to leave it enabled, though, just in case you get new messages there in the future. If you’re sure you want to delete it from Gmail, go back to Settings > Accounts, then under “Check mail from other accounts (using POP3),” click “delete” next to the account.

Importing contacts
If you only have a handful of contacts in your old e-mail account, you can enter them manually in Gmail. However, if you have a large number of contacts, you may want to try exporting them to a CSV file (comma-separated values), so you can import them to Gmail. The steps for exporting your contact list will differ based on the e-mail provider or e-mail client. Once you’ve successfully exported your contacts to a CSV file, follow these steps:
Step 1: Click on “Gmail” in the upper-left hand corner, then choose “Contacts.”
Step 2: Click on the “More” button, the select “Import.”
Step 3: Click the “Choose file” button to browse to the location of your CSV file, then click on “Import.”

When the import process is finished, Gmail will tell you how many contacts were imported. Keep in mind that importing CSV files can sometimes be hit or miss. Common fields, like name and address, will likely import just fine. However, if your old contact list had photos, attachments, or other uncommon fields, they may not import properly into Gmail. To be extra cautious, it might be a good idea to print a copy of your old contacts to keep as a backup, either to a PDF or to actual paper.

Before deleting your old e-mail account. It might be beneficial to check your IPSTAR inbox regularly while you can until the cease of IPSTAR Broadband email service, at least until you’re absolutely sure that you’ve updated all your online accounts with your new Gmail address. Some sites will send a verification e-mail to your old e-mail address before allowing you to update it to the new address.