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1Personal Information

2Enquiry Details

Name*
First Last
Email*
Phone
Are you a new or existing customer?*
Customer Number
Enquiry type*

What is your concern?*
Will you make a full payment before the next bill run?*
- Yes
- No
If no, when will the payment be made?*
MM slash DD slash YYYY
Please provide your reason for payment extension.*
Please provide your reason for repayment request.*
How much is total overdue amount?*
How much is your monthly internet fee as your data plan?
How much is your desired repayment amount?*
What is your desired repayment frequency?*
When will you start the repayment?*
MM slash DD slash YYYY
Are you trying to make a payment in My IPSTAR portal or on the web site?*
Please provide error details.*
You can setup Direct Debit through the My Ipstar portal however if you need assistance please let us know a suitable date & time to contact you.
Date
MM slash DD slash YYYY
Time

Hours :

Minutes

AM/PM
Please provide details.*
Please note if you have made payment through BPAY it can take up to 5 business days for the payment to be received. Please provide a copy of your payment receipt and we will unsuspend your service as soon as possible.

If you are seeking unsuspension due to another issue please let us know.
Upload a copy of your payment receipt
Accepted file types: jpg, pdf, Max. file size: 50 MB.
Please provide details.*

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Sales:
1300 477 827

Support:
1300 464 778

Operating Hours:
Mon – Fri : 8:00am – 8:00pm AEST
Sat : 9:00am – 5:00pm AEST

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