Sales: 1300 477 827 Support: 1300 464 778

Moving House

Are you an existing customer? What you should do next

  • Let IPSTAR Broadband know as early as possible about your move so that we can help you.
  • Your new house may be on a different nbn™ technology so it’s best to call us on 1300 477 827 so we can see what’s available for you, or you can check what technology is available online here.
  • Luckily, IPSTAR Broadband offers all available nbn™ technologies and has plans available for satellite nbn™ Skymuster, Fixed Line nbn™ and Fixed Wireless nbn™. So as long as your home can connect to the nbn™, IPSTAR Broadband will be able to help you get connected.

How long does it take?

  • Once you have confirmed that your new home is suitable for a broadband connection, your IPSTAR Broadband nbn™ service will be installed in your new home within 30 working days from the date you have nominated.
  • You’ll be able to use your existing service up until the new service at your new home becomes active.
  • After the service at your new home is active, the one at your old home will be disconnected. The whole process is relatively simple and you can rest assured that IPSTAR Broadband will make the progression from old home to your brand new home as seamless as possible.

Are there fees involved?

  • If you move house during your contract period, a relocation fee may be charged.