- Support Articles
- Moving house
Moving House When You’re with IPSTAR
- If you’re about to move house, you need to get your internet moved too
- Let IPSTAR know as early as possible about your move so that they can help
- Consider looking at some of our latest plans for your new place.
- Your new house may be on a different technology so call us so we can see what’s available for you
So, if you’re an IPSTAR customer, you may be wondering how to go about shifting your broadband connection to your new home. IPSTAR’s customer support team can guide you through the process and advise you on what your next steps are.
Check If Your New Home Has Access To The Internet
One of the first things you will need to do is figure out if your new home has access to the internet. Whilst most homes these days have no issues with this, it is always good to be 100% certain that your new abode has everything you need to sustain a broadband connection. There are several reasons you may not be able to get internet in a new location, so calling IPSTAR at 132 800 to check if their services are available at your new location before signing any contracts is highly advised. All you have to do is simply ask IPSTAR if they’ll be able to connect you to a broadband plan at your new address. While they may not be able to give you a definitive answer due to later complications with your copper phone and internet line, you can be assured that in most cases, they will be able to give you a rough idea of the possibilities or lack thereof.
How Long Does It Take?
Once you have confirmed that your new home is suitable for a broadband connection, installation of an NBN Bundle at your new home will take between 2 to 30 working days. It’s always advised that you let us know way in advance when you are moving home so that they can start the process as soon as possible! Your IPSTAR NBN Bundled service will be installed in your new home within 30 working days from the date you have nominated, and you’ll be able to use your existing service up until the new service at your new home becomes active. After the service at your new home is active, the one at your old home will be disconnected. The whole process is relatively simple and you can rest assured that IPSTAR will make the progression from old home to new as seamless as possible.
Are there fees involved?
If you move house during your contract period, a relocation fee of $55 ($50.00 excl gst) will be charged. The contract will remain unchanged. No additional set up fee will apply.