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- IPSTAR Guarantee
These terms and conditions are only for personal accounts.
The 30 Day Network Satisfaction Guarantee is available to you if you’re a new IPSTAR customer, approved for a 12 or 24 month plan only, and it doesn’t count for plan or speed changes. To cancel your service, you can give us a call on 1300 464 778 within the first 30 days to avoid any additional monthly charges, tell us why you’re not happy and we’ll cancel your service.
You will only have to pay for excess usage charges, hardware or if applicable a New Development Fee or other charges for call outs when there is a missed appointment or where no fault is found by nbn™, that you have incurred up to the date the cancellation is finalised (if you are a 12 and 24 month plan customer). If you are a 12 or 24 month plan customer, it is considered finalised on the date call and cancel your service.
If there are any credits on your account that have been given to you by IPSTAR, they won’t be refunded, exchanged or redeemable for cash when you claim.
For your personal account, the 30 Day Network Satisfaction Guarantee applies to a maximum of one service claim per person per year. Where you have multiple plans, the 30 Day Network Satisfaction Guarantee applies to a maximum of one claim per account.
None of this will affect any other rights or remedies you may have under the Competition and Consumer Act 2010 (Cth). IPSTAR Australia Pty Limited ABN 85 107 338 901