Status of your network connection

If your internet isn’t working as expected, the quickest way to check whether there’s a known nbn outage or planned maintenance in your area is to visit the official nbn Network Status page and enter your service address. It will instantly let you know if there’s an unplanned outage, scheduled maintenance, or any other disruption affecting your connection.  

nbn® Network Outages

nbn® Outage Register

This will help you confirm whether the issue is network-related before spending time troubleshooting your modem or Wi-Fi at home. 

Additionally, you may also check whether an outage has been listed below on this page for quick reference. 

If no outage is reported and your service is still offline, our support team will be happy to assist with further troubleshooting. Please check out our support pages to find helpful support articles or call our support line on 1300 464 778. 

Our Commitment: We are dedicated to keeping you informed and minimizing disruptions during major service incidents. Here’s how we manage such situations:

How We Detect Issues: We continuously monitor our systems and receive updates from multiple sources, including:

• Advanced monitoring tools.
• Notifications from our service providers and supply chain.
• Customer feedback and reports.
• Relevant news updates.

Our Response Process: Once we identify an issue, we:

• Assess the situation to determine its impact.
• Prioritize actions to resolve the issue quickly.
• Engage our technical teams and partners to address the problem.

Keeping You Informed: We provide timely updates through:

• Our call centre – 1300 464 778
• Notifications on our website.
• Updates on our social media channels – Follow us here
• Where applicable email and/or SMS

REFRESH

• Unplanned Outage Scheduled Maintenance

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