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Internet Connectivity and Network Status

Here you can find all the event notices that may affect your internet service with IPSTAR Broadband Australia. Should you be experiencing an issue that is not covered by a notice here, please check out the support pages which will help you troubleshoot the service.

Please note that all times are shown in Australian Eastern Daylight Time (AEDT).

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Advisory notices

Service: IPSTAR nbn™ Fixed Line Broadband

Issue: HFC Network

Severity: Planned Maintenance

Period: 23/05/2020 00:00 - 31/07/2020 06:00 AEST

nbn is rolling out a new version of firmware to HFC connection boxes. This firmware implements new features and benefits which will improve the overall performance of services on the network. This program of planned outages has been deemed essential during the COVID-19 pandemic under the Planned Outage Reduction Plan.

This program of work will be performed in automatic batches, with the first batch starting on 23 May 2020 and continuing daily, during the maintenance window, for approximately 7-8 weeks. During these planned works, customers will be taken offline while the nbn connection boxes are upgraded to the new firmware.

Customer Impact: Each impacted customer will lose their connection to the HFC nbn network for 4 minutes from 12am during the change window. Customers are expected to be automatically reconnected to the network following the upgrade.

For these planned works to be successful, a customer’s nbn connection box must be switched on during the maintenance window. To avoid confusion between in-home devices,it is advised to all impacted customers to keep all their in-home equipment powered on from 12am – 6am AEST during the change window. If a customer does not have their nbn connection box powered on, the firmware will not be upgraded.

Customers who had their nbn connection box powered off during the maintenance window and who were targeted by these planned works, the firmware will upgrade once the device is switched back on. In this scenario, once the device is switched back on by the customer, it will automatically disconnect for 4 minutes, upgrade the firmware, and then reconnect to the network. In the case a customer’s nbn connection box does not reconnect to the network automatically in either of the above scenarios, please contact us.

Impacted Suburbs: The new firmware is being rolled out to all HFC connection boxes across the nbn HFC network.

Change Start: 23/05/2020 00:00 AEST
Change End: 31/07/2020 06:00 AEST
Duration: 2 months 1 week 1 day 6 hours