Support
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COVID-19 nbn Update (16 March)
What to do if the customer discloses that they have recently been to a Coronavirus (COVID-19) affected country in the past 14 days? Or that an occupant has been isolated due to close contact with a confirmed case of Coronavirus (COVID-19) or an in-home recovery period? 1. The field personnel will advise the customer that…
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nbn Advice to NEO Customer Field Operations Internal Workforce
Aged Care Facilities nbn is aligning with recent Australian Government guidelines on entering Aged Care facilities to ensure the safety of medically vulnerable and priority assistance end users/customers. It has been advised the Aged Care facilities will no longer permit: • Any individual who has been overseas in the last 14 days • Any individual…
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Working from home tips and FAQs
Whether you’re working from home by choice or by necessity, make the most of your nbn™ connection – and workday – with these tips. While working from home (WFH) has become increasingly common with those seeking flexibility in their careers, it’s likely never been a hotter topic of conversation than now. With the World…
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How to Change Your Billing Email Address on Customer Portal
Here are the steps to change your billing email address from your Customer Portal: Step 1: Log into your Customer Portal account. Step 2: Go to “My Information” from the side menu Step 3: Remove your current billing email from the “Email” field as shown below Step 4: Enter your new billing email address and…
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How to Pay your Bill over the Phone
Paying your bill is now easier and faster! Have your phone ready and settle your bills instantly. Here are the steps to pay over the phone: Step 1: Get your most recent invoice ready and refer to the PayWay section located on page 2 of the invoice. Step 2: Call 1300 464 778 and…
