Support
-
Understanding the nbn Sky Muster NTD lights
Ever wonder what the different light status on the nbn Sky Muster NTD mean? By using this guide below you can diagnose if you have any current issues based on the indicator light on your nbn Sky Muster NTD, this can save you time and in some cases you may resolve the issue. If you…
-
Domestic Family Violence Assistance
Domestic & Family Violence Support | IPSTAR Broadband If you are in immediate danger, call 000 now. Your safety is the most important thing. Policy & Documentation Our commitment to your safety is outlined in our official policy. Download DFV Policy (PDF) We’re Here For You Domestic and family violence can affect anyone. If you…
-
Lodge a complaint
Feedback and Complaints At IPSTAR Australia we value your feedback as it helps us improve. If something’s not working as it should, or if you’re unhappy with any aspect of our service or support, we encourage you to let us know. We aim to acknowledge all complaints within two business days. You can view or…
-
2026 Holiday Opening Hours
National Public Holidays 2026 Opening Hours* Christmas Day Thursday 25 December (2025) Closed Boxing Day Friday 26 December (2025) Closed New Year’s Day Thursday 1 January (2026) Closed Australia Day Monday 26 January 9am – 1pm Good Friday Friday 3 April Closed Easter Saturday Saturday 4 April 11am – 5pm Easter Monday Monday 6 April…
-
Status of your network connection
If your internet isn’t working as expected, the quickest way to check whether there’s a known nbn outage or planned maintenance in your area is to visit the official nbn Network Status page and enter your service address. It will instantly let you know if there’s an unplanned outage, scheduled maintenance, or any other disruption affecting your connection. nbn® Network Outages nbn® Outage Register This will help…
