Support
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nbn™ Sky Muster™ and Sky Muster™ Plus Connections Lead Time Update
The COVID-19 situation has led to an increased demand for nbn™ Sky Muster and nbn™ Sky Muster Plus services as more people choose to work and study from home. The increased demand coupled with restrictions placed on installation staff in accessing certain sites, including the need for installers to cross state borders (with some State…
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Important update about your email from IPSTAR Broadband
From 1 July 2021, we’re closing our email service. This means your email address will stop working and you won’t be able to send or receive emails with it. Since we launched our email service almost 10 years ago, email functionality has come a long way. We know our email service is no longer delivering…
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How to Upgrade your Standard nbn Sky Muster Service to nbn Sky Muster Plus
Upgrading from standard nbn Sky Muster to nbn Sky Muster Plus is easy. Complete an application and choose a plan on our website or contact us by emailing [email protected] or call us on 1300 464 778. Is a technician required to visit your home when upgrading to nbn Sky Muster Plus? If you already…
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Delays with new nbn Fixed Wireless and nbn Sky Muster installations
Please be aware that the nbn is experiencing logistical issues that impact the progression of some nbn Fixed Wireless and nbn Sky Muster orders due to COVID 19. Due to these delays, we are currently seeing some longer than usual delays for the completion of some nbn Sky Muster and nbn Fixed Wireless orders. Rest…
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Good News! Extra 10GB top ups for standard Sky Muster are extended
We understand that this time has been difficult with managing your data with more people at home using the data. We are happy to announce that from 30th of March 2020 IPSTAR Broadband is providing an additional 10GB per week of download data allowance for each service on standard nbn™ Skymuster™ Plans. Initially this was going…
