is-2COVID-19 nbn Update (19 March)

Sign-offs to work orders
Field personnel need not to obtain your signatures on smart devices for the following activities:

  1. Work order sign offs
  2. Any other activity where your signature is required

Entering Medically Vulnerable End User (MVEU) premises
When entering a medically vulnerable end user premise,

  1. The work will be identified as a Medical Priority
  2. Field personnel during call on approach will confirm that the customer is a medical priority and will ask the customer for any concerns entering their property.
  3. Should the customer offer to maintain social distancing protocols, the field personnel will wipe down tools and test equipment with wipes wearing a P2 mask and disposable gloves.
  4. Should the customer opted not to proceed with the activity, the work ticket is tagged as incomplete and will be managed as an escalation.

However, the safety and wellbeing of the Internal Workforce is nbn’s first priority. If the Internal Workforce member does not feel comfortable or safe in the environment, they may reject the ticket and advise their manager.

Calling on Approach
When attending work at customer premises, field personnel will ask the following questions during the call on approach.

  1. Is anyone at the premise unwell and do you have any reason to suspect that you or anyone else at the premise has been exposed to someone with, or suspected to have Coronavirus (COVID-19)?
  2. Are you or anyone else at the premise in self-isolation due to having contact with someone with a suspected or diagnosed case of Coronavirus (COVID-19), isolated due to international travel within the last 14 days, or isolated due to an in home recovery period?

If the customer confirms,
• The attending personnel will advise the customer that their appointment will be cancelled and rescheduled.
If the customer answered no, the job will proceed.
If the customer did not answer the call, the job will proceed.

Working at the premises
Upon arrival, and in first interaction with the customer, if the field personnel believed the premises poses a risk to health and safety then the activity will not proceed.
• The field personnel will advise the customer that their appointment will need to be rescheduled

If the job proceeds:

  1. The field personnel will explain to the customer the precautions which nbn requires to apply for safety of both the field personnel and the customer.
  2. Where possible, maintain at least one and a half (1.5) metre distance from the people within the premise. The field personnel is mindful of his proximity to the customers. Handshakes will be avoided.
  3. Field personnel will will wear disposable gloves
  4. The field personnel is not required to get the customer’s signature on smart device
is-2nbn responds to increase in residential data demand

NBN Co is responding to a shift in Australia’s internet usage patterns that will occur as more people choose to work, study, shop and stream more content at home as the nation responds to the impact of COVID-19 (the Coronavirus). During this period, digital connectivity will also be a primary channel for people to stay in touch with family and friends.NBN Co’s team of data scientists and network engineers have been studying data consumption patterns in other countries that have been significantly impacted by the pandemic in recent weeks. At the same time, the company’s engineering teams have been planning for, and strengthening the network to help meet residential data demand that will likely surge, based on overseas examples, at different times of the day and night.

NBN Co is well-advanced with its contingency plans and will incrementally increase its data capacity allocation to retailers to accommodate the expected growth in residential data demand. It is requesting that retailers place their forward orders for CVC (capacity) in the normal way, and NBN Co will increase capacity as required to meet demand.

The national broadband network is dimensioned to exceed the nightly peak busy hour throughput requirements from our customers. NBN Co also routinely plans for days of exceptionally high traffic and is working with our European colleagues to understand the potential impacts of isolation events on broadband capacity.

On Saturday 14 March, with many Australians spending more time at home, network traffic was up by more than 5 per cent on the previous Saturday. NBN Co will continue to monitor and augment the network as quickly as possible to meet potential demand surges. The nbn’s peak throughput is typically at around 9pm and, by comparison, during standard business hours of 9-5pm, network traffic is usually around half that of the evening peak.

The company is also planning to limit non-essential maintenance to minimise scheduled, planned outages in the weeks ahead to maintain network availability as much as possible.

The nbn is part of Australia’s critical infrastructure, and the role of the network has never been more important than now and what we see unfolding over the weeks ahead. For many Australians, the nbn and other broadband and mobile networks will become the primary channel for work, study, entertainment, ordering food and maintaining contact with the outside world.

As a telecommunications industry, we will work together to keep Australians connected and productive through this crisis. These are unprecedented times and we are already seeing a steady increase in demand on the nbn, and this is set to continue. In terms of the expected requests for additional CVC capacity, we will work with the Industry to find the best solution. Clearly we all need to play our part.

We are actively working with retailers and have the complete support of our government stakeholders to ensure we do everything possible to optimise the nbn to support the expected increase in residential use.

We are in the fortunate position that more than 90% per cent of the national broadband network rollout has been delivered across the country, so the vast majority of Australians already have access to fast, reliable, secure broadband, which will serve them should they need or want to spend more time at home.” – nbn Chief Executive Officer Stephen Rue

Source: nbn

is-2Video conferencing, video streaming and accessing cloud-based office applications are among the activities that have driven a large increase in data demand

The new report follows nbn recently announcing it will waive additional capacity charges of up to 40 percent to internet providers for at least three months, as it leads an industry-wide approach to maintain access to reliable, high-speed broadband for nbn residential and business customers.

Since the last week of February – when social distancing measures were not yet in effect – the peak download throughput recorded each week in the evening busy hours has increased by 25 per cent to 13.8 terabits per second (Tbps).

The peak recorded in the early evening hours has increased 30 percent to 12.8Tbps, and the peak measured in business hours (Monday to Friday from 8 am to 4:59 pm) has increased 21 percent to 9Tbps. One terabit per second is equivalent to 1,000 gigabits per second or one million megabits per second.

As more people start to work and learn from home, we’ve seen a substantial increase in the peak throughput on our main wholesale service during the daytime business hours, early evening and busy evening periods. And as we continue to see these increases in data demand, the network continues to perform well, helping internet providers to support the internet needs of Australian homes and businesses.” – Brad Whitcomb, Chief Customer Officer – Residential at nbn.

While the peak throughput recorded in the daytime business hours has steadily climbed, it remains below the busy evening period when the peak data throughput on the main wholesale service is at its highest. The increases in throughput in the busy evening period also remain well below the maximum capacity available on our network.

nbn considers the peak throughput metric as the most appropriate measure for growth in data flowing through the network, as it shows when usage is at its highest in each defined period.

While this new metric measures the difference between peaks (which may occur at different times in each defined period), since social distancing measures were implemented, traffic on the nbn main wholesale service has also significantly grown with business hours usage increasing by more than 70 percent (as shown in the above graph at 11 am).

Across all three time periods, nbn expects the majority of data usage to be mainly dominated by real-time video streaming, web browsing, social media and online gaming.

However, since the last week of February, there have likely been large increases in the use of video conferencing and business applications as more people work and study from home.

The nbn™ access network has been engineered to support large capacity increases today and into the future to support Australia’s broadband needs. And, as data demand has grown since social distancing measures were introduced to help slow the spread of COVID-19, services over our network have continued to perform well.

We are very pleased that the network continues to operate well in these unprecedented times and is accommodating the increased data load. It shows the nbn™ access network is well-prepared to handle Australia’s growing data demand at a time when the nation most needs high-speed, reliable broadband,” says Brad.

Source: nbn

is-2COVID-19 nbn Update (16 March)

What to do if the customer discloses that they have recently been to a Coronavirus (COVID-19) affected country in the past 14 days?

Or that an occupant has been isolated due to close contact with a confirmed case of Coronavirus (COVID-19) or an in-home recovery period?
1. The field personnel will advise the customer that the work will not be completed and that the appointment will be rescheduled.
2. The field personnel will leave the customer premises.

is-2nbn Advice to NEO Customer Field Operations Internal Workforce

Aged Care Facilities

nbn is aligning with recent Australian Government guidelines on entering Aged Care facilities to ensure the safety of medically vulnerable and priority assistance end users/customers.

It has been advised the Aged Care facilities will no longer permit:
• Any individual who has been overseas in the last 14 days
• Any individual who has been in contact with someone diagnosed with COVID-19 in the last 14 days
• Any individual experiencing a fever, symptoms of respiratory illness (e.g. cough, shortness of breath, sore throat, runny nose or nasal congestion)
• Any individual who has not received the 2020 influenza vaccination by 1 May 2020 – this applies to anyone who plans to work or visit an aged care facility
• Children aged 16 years or under (exemptions are on a case-by-case basis)

How will visitations change?
• Limiting the visit duration
• Limiting to 2 social supports, professional service or advocacy at one time
• Conducting visits in resident rooms or outdoors rather than communal areas
• Undergoing a health screening ahead of the visit

In light of this new information, the Field Workforce must meet the following criteria in order to access Aged Care facilities:
• Must not have returned from overseas within the last 14 days
• Has not been exposed to a diagnosed or suspected case of COVID-19 in the last 14 days
• Must not be experiencing a fever or symptoms of respiratory illness
• Must have received the 2020 influenza vaccination by 1 May 2020
• Must practice social distancing of 1.5 metres from visitors, staff and residents
• Must practice good personal hygiene and coughing/sneezing etiquette
• Must wear appropriate PPE including gloves, masks. Wipe down equipment and clean hands regularly

nbn is working with the mywellbeing team to coordinate the logistics of securing the flu/ influenza vaccination for the Field Workforce to ensure you are equipped for visits to aged care facilities. We will provide an update to you once details are confirmed.

Note: the influenza vaccine does not protect you from the Coronavirus, but will ensure that you do not mistake flu symptoms for the Coronavirus symptoms.

Priority Assistance and Medically Vulnerable end users (customers)
When attending a premise that is flagged as a Priority Assistance or Medically Vulnerable end user, a Field Worker should confirm that the customer is a Medical Priority and then ask the following questions during the call on approach:
1. Is anyone at the premise unwell and do you have any reason to suspect that you or anyone else at the premise has been exposed to someone with, or suspected to have Coronavirus (COVID-19)?
2. Are you or anyone else at the premise in self-isolation due to having contact with someone with a suspected or diagnosed case of Coronavirus (COVID-19), isolated due to international travel within the last 14 days, or isolated due to an in home recovery period?

If the answer is yes to either of the Coronavirus questions the Field Worker is requested to:
• Perform all outside activities in best efforts to resolve the issue for Priority Assistance/ Medically Vulnerable End User:
• On completion of outside activities, contact nbn
o The agent will confirm all activities that can be performed have been done
o If there are additional outside activities, they will request the Field Worker to safely complete these activities before they are off-sited.

If the answer is no to all Coronavirus questions:
1. Field Worker is requested to ask the Medical Priority customer if they have any concerns with the Field Worker entering the property.
2. If the end user does, offer to maintain social distancing of at least 3 meters, wipe down tools with alcohol wipes, clean hands regularly and wear a P2 mask and disposable gloves.
3. Proceed to job if the end user is comfortable with this approach, if not, incomplete the ticket and it will be managed as an escalation

However, the safety and wellbeing of the Internal Workforce is nbn’s first priority. If the Internal Workforce member does not feel comfortable or safe in the environment they may reject the ticket and advise their manager.

 

Source: nbn