Support
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Frequently Asked Questions
My service is very slow and I’m not getting any websites loading during the day but after 1am it works fine. Have you checked your latest data usage to see if you have peak data left? This type of problem sounds like you have used up all your peak usage. You can easily check this…
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Logging into MyIPSTAR customer portal (Sky Muster Plus)
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Beware of scams reminder to Australians
This week is Privacy Awareness Week, so what better time to remind Australians to beware of scams. With a marked increase in predatory scammers attempting to steal personal details and commit fraud, we’re reminding Australians to be extra vigilant about their online security. “As we spend more time online, it is important we do not become…
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Getting connected to nbn™ Fixed Wireless
What is the difference between nbn™ Fixed Line and nbn™ Fixed Wireless? While both fixed line and fixed wireless broadband services are similar, fixed line broadband is delivered through a fibre optic cable, while fixed wireless broadband is delivered through the air by radio communications via antennas which transmit a signal directly to a small…
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Getting connected to nbn™ Fixed Line
How does optic fibre technology work? In Optic fibre technology, electronic information is converted into light pulses using a transmitter. When a signal reaches the other side, it gets converted back to electronic information with the help of an optical receiver. Why is information transmitted faster and of higher over fibre optic cables compared to…
