Standard Form of Agreement
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Standard Form of Agreement Version 4.3
All new or re-contracted services after 31 March 2024, and monthly plans rolling over after that date, will be subject to T&C’s in our IPSTAR SFOA (Effective 31 March 2024) available at the link above.
Standard Form of Agreement Version 4.3 (PDF Version)
Critical Information Summary
IPSTAR Broadband SkyMuster Plus
IPSTAR Broadband Fixed Line
IPSTAR Broadband Fixed Wireless
Financial Hardship
Payment Assistance Policy (PAP)
Payment Assistance Policy Summary (PAP)
Payment Assistance Application PDF
Payment Assistance Application Online Form
Acceptable Use Policy
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Acceptable Use Policy Fair Use Policy – IPSTAR Internet and Voice Services
IPSTAR Australia Pty Limited Acceptable Use Policy Fair Use Policy (Residential Use Only) Version 3.0 – March 2018 Part 1 – Background This document is the IPSTAR Australia Pty Ltd (IPSTAR) Acceptable Use Policy (AUP). It sets out the restrictions that apply to the use of and access to the Services by you…
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Acceptable Use Policy – nbn® Fixed Line and Fixed Wireless Internet Service – IPSTAR
Part 1 – Background This document is the IPSTAR Australia Pty Ltd (IPSTAR) Acceptable Use Policy. It sets out the restrictions that apply to the use of and access to the Services by you or any person who accesses or uses the Services at or via the premises where the Customer Premises Equipment (“CPE”) has…
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Acceptable Use Policy – nbn® Satellite Internet Service – IPSTAR
Part 1 – Background This document is the IPSTAR Australia Pty Ltd (IPSTAR) Acceptable Use Policy. It sets out the restrictions that apply to the use of and access to the Services by you or any person who accesses or uses the Services at or via the premises where the Customer Premises Equipment (“CPE”) has…
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Acceptable Use Policy – IPSTAR (AGB) Satellite Internet Service
Part 1 – Background This document is the IPSTAR Australia Pty Ltd (IPSTAR) Acceptance Use Policy. It sets out the restrictions that apply to the use of and access to the Services by you or any person who accesses or uses the Services at or via the premises where the Customer Premises Equipment (“CPE”) has…
Others
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Assigning an Authorized Representative for Your Account
Version 1.0 Assigning an Authorized Representative for Your Account Assigning an authorized representative to act on your behalf is a valuable feature, allowing you to delegate account management tasks and access to a trusted individual. This guide explains the steps to assign an authorized representative, ensuring they can perform actions and access information just as…
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Online Safety Code Manual
Version 1.0 Part A – About this manual 1 Introduction This is our Online Safety Code Manual. The Manual part of our response to: We’ll call them the ‘eSafety Act’ and the ‘eSafety Code’ for short. When we refer to ‘you’, that means our customer. 2 Commencement This Manual comes into force at midnight at…
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Customer Service Guarantee Waiver
IPSTAR Australia Pty Limited Customer Service Guarantee (CSG) waiver (Residential Use Only) Version 3.0 – March 2018 By submitting you acknowledge that: You have applied for a Voice service from IPSTAR Broadband and agreed to commit to the contract length chosen above. You have read and agreed to the IPSTAR home phone service…
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Privacy Policy – IPSTAR
Introduction IPSTAR Australia Pty Ltd (“we”, “us” or “our”) recognises the importance of privacy and is committed to protecting the privacy of individuals when handling their personal information. This Privacy Policy explains how we collect, hold, use, disclose, protect and otherwise handle personal information in an open and transparent manner in accordance with the Australian…
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Complaint Handling – IPSTAR
At IPSTAR we pride ourselves on offering our customers a high level of service. Our goal is to resolve any customer concerns in the first instance wherever possible. However, we do recognise that, on occasion we made not meet the expectations of our customers. In which case, our customers may wish to express their dissatisfaction…
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Data Collection Policy – IPSTAR
IPSTAR Australia will collect, store and use the personal information you have provided to us pursuant to the terms of this Data Collection Statement and our Privacy Policy. The primary purpose for which IPSTAR is collecting your personal information is to provide better information about our services, product offers and to manage your dealings with us. …
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Social Media Comment Policy – IPSTAR
Thanks for joining the IPSTAR Australia Pty Limited (IPSTAR) conversation in social media. Please take a moment to read our social media commenting policy, as outlined below: IPSTAR is not responsible for any content posted by visitors to the page and use of this page is subject to Facebook’s Terms of Service and Privacy Policy.…
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Credit Check Terms
Important Notice To Applicant(s) For Credit (Section 18(E)(1) Privacy Act 1988) Notice of disclosure of your credit information to a credit-reporting agency. (Privacy Act 1988) I understand that IPSTAR Australia Pty Ltd may give information about me to a credit reporting agency, for the following purposes: To obtain a consumer credit report about me, and/or…
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Unsolicited Consumer Agreement Notice – IPSTAR
Important Notice to the Consumer You have a right to cancel any IPSTAR Australia Pty Limited Standard Form of Agreement (the “Agreement”) within 10 business days from and including the day after you sign or received the Agreement. Details about your additional rights to cancel the Agreement are set out in the information attached to the…
