COVID-19 nbn Update (16 March)
What to do if the customer discloses that they have recently been to a Coronavirus (COVID-19) affected country in the past 14 days?
Or that an occupant has been isolated due to close contact with a confirmed case of Coronavirus (COVID-19) or an in-home recovery period?
1. The field personnel will advise the customer that the work will not be completed and that the appointment will be rescheduled.
2. The field personnel will leave the customer premises.