Your safety is the most important thing.
Policy & Documentation
Our commitment to your safety is outlined in our official policy.
Download DFV Policy (PDF)We’re Here For You
Domestic and family violence can affect anyone. If you are experiencing abuse, fear, control, or intimidation in your home or relationships, confidential support is available. Our trained team can assist with practical solutions, privacy protection, and connecting you to specialist support services.
How IPSTAR Can Support You
- Confidential account support
- Safe communication solutions
- Service relocation or reconnection
- Secure account changes
- Flexible payment assistance
- Privacy & digital safety guidance
- Temporary service suspensions
- Priority customer care handling
Your Privacy & Digital Safety
If you are worried that your phone, internet, or online accounts may be monitored or misused, we can help review and secure your services. Our team will work with you confidentially to ensure your access remains safe and private.
24/7 National Support Services (Australia)
- Emergency: 000
- 1800RESPECT: 1800 737 732 – 24/7 counselling, advice & crisis support
- Lifeline: 13 11 14 – emotional and crisis support
What Is Domestic & Family Violence?
Domestic and family violence usually refers to threatening, coercive, dominating, controlling or abusive behavior.
Domestic violence usually refers to instances where this kind of behavior occurs between 2 people who have a current or previous intimate relationship. Domestic violence can occur outside of a domestic setting, such as in public and between 2 people who do not live together.
Family violence is usually a broader term that includes abusive behavior within the following relationship types.
- Relatives
- Guardians
- Kinship groups or other family groups recognised by various cultures and communities
- ‘Family like’ relationships such as carers or support workers
In addition to the above, domestic and family violence may also occur between co-habitants (for example, flat mates), as well as current and former friends.
However, domestic and family violence does NOT usually include cases where there is no significant personal relationship or cohabitation between the affected person and the perpetrator (for example, abuse from strangers).
Abuse is never your fault. You deserve safety, dignity, and respect.
Contact IPSTAR Support
If you need assistance or would like to discuss safe service options, please contact our confidential support team.
📞 Support: 1300 464 778
📧 Email: [email protected]
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