- Support Articles
- Getting connected to nbn™ Fixed Wireless
What is the difference between nbn™ Fixed Line and nbn™ Fixed Wireless?
While both fixed line and fixed wireless broadband services are similar, fixed line broadband is delivered through a fibre optic cable, while fixed wireless broadband is delivered through the air by radio communications via antennas which transmit a signal directly to a small outdoor antenna installed on the premises. The antenna is connected to the Network Termination Device (NTD) by a cable which runs through the wall.
The NTD is hardwired to the small outdoor antenna which is pointed in the direction of a fixed wireless tower.
How does Fixed Wireless Broadband compare with Mobile Wireless?
Speeds for a mobile wireless service can slow down if more people move into the area, while a fixed wireless network it remains relatively steady. Using advanced LTE or 4G technology, the service is delivered to a fixed number of premises within each coverage area. The bandwidth for each household is designed to be more consistent than mobile wireless, even during peak hours of use.
Is the service available at my location?
You can check the availability of your address on the address checker on our website or call IPSTAR 132 800 and one of our friendly nbn™ experts will be able to advise you whether you are eligible for the service and also answer any other question you may have.
How do I get it installed?
When your order has been received, an nbn™ installation agent will contact you to fix an appointment to install any equipment at your premises if required.
Prior to visiting your premises, you will be required to provide some information about your computer usage and layout of your home. The installer will arrive at your premises on the appointed date and time to complete the installation.
You will be supplied with the following:
- nbn™ antenna
- nbn™ connection box
- Power Supply Unit with battery backup
- External & internal cabling
How long does it take?
Once we have received your order it can take between 2 – 8 weeks for the service to be installed depending on your location.
The following table displays an estimated installation time frame.
|In Place Infrastructure||Available Infrastructure||No Available Infrastructure|
|Type 1 Service||N/A||N/A||N/A|
|Type 2 Service||Within 10 Business days||Within 23 Business days||We aim to complete connections in 28 Business days.|
- Type 1 service: An existing fixed copper/cable access line needs to be replaced with a new fibre access service.
- Type 2 service: New connections to new or existing premises.
I have existing services. How does upgrading to nbn™ broadband affect me?
Typically your address can be upgraded to nbn™ broadband with little to no downtime. More often than not you can continue to use your existing services until your new nbn™ equipment has been installed and your service has been activated. In the meantime, you should check to make sure that current modem will be compatible with your new nbn™ broadband service.
Upgrading is simple, just call our Team on 132 800 to get started.
Remember, moving to nbn™ broadband will not necessarily cancel your existing broadband and phone services. Once you’ve upgraded, please call your existing provider’s Billing/Accounts Department to ensure your old services are cancelled, otherwise you may continue to be billed for them.
What if nbn™ broadband is not available at my address?
Fortunately you can join our nbn™ waitlist!
Once you’re registered, we’ll keep you up to date with the latest news, how the rollout is progressing and when it will become live in your area. Why constantly check for availability when we can do it for you?