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  • Usage Information
    August 21, 2017

    How plan sizes are counted? Your IPSTAR Broadband plan counts the amount of data transferred between your computer or other connected devices and the internet over a certain amount of time. The billing period is one month. So if you have a 10GB plan this is the total amount of data that can be transferred […]

  • Do you have a granny flat or outbuilding that shares the same address as your primary residence? Have a shed that has been converted into an office or a family member living in a separate dwelling? Have you had problems with getting connected to the internet from it? If you do then we have the […]

  • Download speed: up to 12Mbps Upload speed: up to 1Mbps A basic speed to cover the essentials. Ideal if you’re a small household with one or two devices connected. If you’re unsure which speed you need, it’s a great place to start. You can always upgrade later. Download speed: up to 25Mbps Upload speed: up to 5Mbps Perfect for […]

  • These terms and conditions are only for personal accounts. The 30 Day Network Satisfaction Guarantee is available to you if you’re a new IPSTAR Broadband customer, approved for a 12 or 24 month plan only, and it doesn’t count for plan or speed changes. To cancel your service, you can give us a call on […]

  • How Does Satellite Broadband Work? Satellite broadband involves the delivery of internet service through satellite signals. A satellite dish antenna is usually installed on the roof of a house to order to receive and transmit data from a satellite that orbits the earth. The satellite transmits data to a network of larger satellite dishes that […]

  • What is the difference between nbn™ Fixed Line and nbn™ Fixed Wireless? While both fixed line and fixed wireless broadband services are similar, fixed line broadband is delivered through a fibre optic cable, while fixed wireless broadband is delivered through the air by radio communications via antennas which transmit a signal directly to a small […]

  • How does optic fibre technology work? In Optic fibre technology, electronic information is converted into light pulses using a transmitter. When a signal reaches the other side, it gets converted back to electronic information with the help of an optical receiver. Why is information transmitted faster and of higher over fibre optic cables compared to […]

  • Moving house
    June 05, 2018

    Moving House When You’re with IPSTAR Broadband   What you should do next   Let IPSTAR Broadband know as early as possible about your move so that we can help you. Your new house may be on a different nbn technology so it’s best to call us on 132 800 so we can see what’s […]

  • What is IPSTAR Broadband (ABG) Satellite Service? IPSTAR Broadband (ABG) service is a historical Satellite service.  The Australian Broadband Guarantee (ABG) program which was replaced by services available from NBN Co on 30 June 2011. How is this different from IPSTAR Broadband nbn Satellite Service? This service does not use the nbn Sky Muster Satellite […]

  • There are many reasons that you may have to reboot your modem. If you have experienced any of the below then it may be a good idea to reboot to restore your service to its original state: If there has been an nbn outage Experiencing a slow Internet connection Internet browser is taking a long […]