Others
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Assigning an Authorized Representative for Your Account
Version 1.0 Assigning an Authorized Representative for Your Account Assigning an authorized representative to act on your behalf is a valuable feature, allowing you to delegate account management tasks and access to a trusted individual. This guide explains the steps to assign an authorized representative, ensuring they can perform actions and access information just as…
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Online Safety Code Manual
Version 1.0 Part A – About this manual 1 Introduction This is our Online Safety Code Manual. The Manual part of our response to: We’ll call them the ‘eSafety Act’ and the ‘eSafety Code’ for short. When we refer to ‘you’, that means our customer. 2 Commencement This Manual comes into force at midnight at…
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Customer Service Guarantee Waiver
IPSTAR Australia Pty Limited Customer Service Guarantee (CSG) waiver (Residential Use Only) Version 3.0 – March 2018 By submitting you acknowledge that: You have applied for a Voice service from IPSTAR Broadband and agreed to commit to the contract length chosen above. You have read and agreed to the IPSTAR home phone service…
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Privacy Policy – IPSTAR
Introduction IPSTAR Australia Pty Ltd (“we”, “us” or “our”) recognises the importance of privacy and is committed to protecting the privacy of individuals when handling their personal information. This Privacy Policy explains how we collect, hold, use, disclose, protect and otherwise handle personal information in an open and transparent manner in accordance with the Australian…
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Complaint Handling – IPSTAR
At IPSTAR we pride ourselves on offering our customers a high level of service. Our goal is to resolve any customer concerns in the first instance wherever possible. However, we do recognise that, on occasion we made not meet the expectations of our customers. In which case, our customers may wish to express their dissatisfaction…
