Support
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Lodge a complaint
Feedback and Complaints At IPSTAR Australia we value your feedback as it helps us improve. If something’s not working as it should, or if you’re unhappy with any aspect of our service or support, we encourage you to let us know. We aim to acknowledge all complaints within two business days. You can view or…
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2026 Holiday Opening Hours
National Public Holidays 2026 Opening Hours* Christmas Day Thursday 25 December (2025) Closed Boxing Day Friday 26 December (2025) Closed Australia Day Monday 26 January 9am – 1pm Good Friday Friday 3 April Closed Easter Saturday Saturday 4 April 11am – 5pm Easter Monday Monday 6 April 9am – 1pm Anzac Day Saturday 25 April…
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nbn™ Fixed Wireless Troubleshooting Guide
Please use this downloadable guide to help with troubleshooting any connection issues with your Fixed Wireless service. If you need any further assistance or are unsuccessful following the steps as outlined in the attached please contact our support team on 1300 464 778 for further assistance.
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nbn™ Sky Muster & Sky Muster Plus Troubleshooting Guide
Please use this downloadable guide to help with troubleshooting any connection issues with your Sky Muster or Sky Muster Plus satellite service. If you need any further assistance or are unsuccessful following the steps as outlined in the attached please contact our support team on 1300 464 778 for further assistance.
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Good News!! Flexi Pay Is Now Available!
Traditional monthly billing cycles don’t work for everyone and not everyone gets paid on the same day each month. So we’ve introduced flexi pay which allows new or existing customers to have the option to make bi-monthly payments if they find it difficult making monthly payments. Interested in activating flexi pay on your account? Call…
