Internet
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How do I power cycle (reboot) my Modem/Router?
There are many reasons that you may have to reboot your modem. If you have experienced any of the below then it may be a good idea to reboot to restore your service to its original state: If there has been an nbn outage Experiencing a slow Internet connection Internet browser is taking a long…
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Moving House
Are you an existing customer? What you should do next Let IPSTAR Broadband know as early as possible about your move so that we can help you. Your new house may be on a different nbn® technology so it’s best to call us on 1300 477 827 so we can see what’s available for you,…
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IPSTAR Broadband Guarantee
These terms and conditions are only for personal accounts. The 30 Day Network Satisfaction Guarantee is available to you if you’re a new IPSTAR Broadband customer, approved for a 12 or 24 month plan only, and it doesn’t count for plan or speed changes. To cancel your service, you can give us a call on…
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Have a granny flat or outbuilding?
Do you have a granny flat or outbuilding that shares the same address as your primary residence? Have a shed that has been converted into an office or a family member living in a separate dwelling? Have you had problems with getting connected to the internet from it? If you do then we have the…
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Usage Information
How plan sizes are counted? Your IPSTAR Broadband plan counts the amount of data transferred between your computer or other connected devices and the internet over a certain amount of time. The billing period is one month. So if you have a 10GB plan this is the total amount of data that can be transferred…
