Service Set Up
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How long does the installation take?
Once we have received your order it can take up to 16 days for the service to be installed depending on your location. As soon as we have received your application, if required, we will arrange for an installation agent to get in touch and arrange an appointment to install the new Satellite equipment at…
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Fixed Line and Fixed Wireless 3rd Party Router Setup Guide
IPSTAR Broadband strongly suggest using our supplied routers to guarantee a compatible connection and correct settings so you can access your internet day one. However, if you would like to use your own existing router, we have put together the below guide to walk you through the setup process. *Note every router is different so…
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What sort of Modem/Router will I Need?
Depending on the type of nbn connection that you have available at your home will determine what type of wireless modem or router that you will need. Please see below for an explanation on each of the types of Technology and the required device. Fibre to the Node (FTTN) This is a type of…
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Moving House
Are you an existing customer? What you should do next Let IPSTAR Broadband know as early as possible about your move so that we can help you. Your new house may be on a different nbn® technology so it’s best to call us on 1300 477 827 so we can see what’s available for you,…
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IPSTAR Broadband Guarantee
These terms and conditions are only for personal accounts. The 30 Day Network Satisfaction Guarantee is available to you if you’re a new IPSTAR Broadband customer, approved for a 12 or 24 month plan only, and it doesn’t count for plan or speed changes. To cancel your service, you can give us a call on…
