Trouble Shooting
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nbn™ Fixed Wireless Troubleshooting Guide
Please use this downloadable guide to help with troubleshooting any connection issues with your Fixed Wireless service. If you need any further assistance or are unsuccessful following the steps as outlined in the attached please contact our support team on 1300 464 778 for further assistance.
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nbn™ Sky Muster & Sky Muster Plus Troubleshooting Guide
Please use this downloadable guide to help with troubleshooting any connection issues with your Sky Muster or Sky Muster Plus satellite service. If you need any further assistance or are unsuccessful following the steps as outlined in the attached please contact our support team on 1300 464 778 for further assistance.
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Slow Satellite Speeds What to Do?
What to expect On the nbn™ Sky Muster Plus, there is one speed available that is as listed below: Up to 25/5Mbps It is important to understand that the speeds on satellite are not guaranteed as the satellite signal needs to traverse multiple paths (see below diagram) plus there are other external and internal factors…
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How do I power cycle (reboot) my Modem/Router?
There are many reasons that you may have to reboot your modem. If you have experienced any of the below then it may be a good idea to reboot to restore your service to its original state: If there has been an nbn outage Experiencing a slow Internet connection Internet browser is taking a long…
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Understanding the nbn Sky Muster NTD lights
Ever wonder what the different light status on the nbn Sky Muster NTD mean? By using this guide below you can diagnose if you have any current issues based on the indicator light on your nbn Sky Muster NTD, this can save you time and in some cases you may resolve the issue. If you…
