Trouble Shooting

• Slow Satellite Speeds What to Do?

  March 12, 2019

  What to expect There are currently two speeds that are available on the nbn Sky Muster satellite: Available Speeds: Up to 25/5Mbps Up to 12/1Mbps It’s important to understand that the speeds on satellite are not guaranteed as the satellite signal needs to traverse multiple paths (see below diagram) plus there are other external and internal […]

• Connecting your Cisco SPA122 ATA

  January 23, 2017

  Turn off your IPSTAR Broadband modem and wireless router if you are using one. Unplug the Ethernet cable that goes from the modem to the computer or if you are using a wireless router this cable will go from the modem to the back of the router. Plug the Ethernet cable from Step 2 into […]

• Connecting your Cisco SPA122 SP

  January 23, 2017

  Turn off your nbn™ modem and wireless router if you are using one. Unplug the Ethernet cable (this may be a different color to the one pictured) that goes from the modem to the computer or if you are using a wireless router this cable will go from the modem to the back of the […]

• How to connect your Router – A guide for nbn Satellite Customers

  January 23, 2017

  Initial Physical Setup 1. Connect the power cable to the Wi-Fi Router. 2. Connect the power adapter to the power point. 3. Connect the Ethernet cable into the ‘Internet’ or ‘WAN’ port. This can vary depending on what router you have. 4. Plug the other end of the Ethernet cable into port UNI-D1 at the […]

• Download TeamViewer

  November 06, 2017

  We use TeamViewer to help our customers who need technical support by establishing incoming and outgoing remote desktop and computer-to-computer connections for real-time support or access. TeamViewer for Windows   This version of TeamViewer has to be downloaded and installed onto the customer’s computer.   This version is downloaded and then customer runs the file […]

• Understanding the nbn Sky Muster NTD lights

  November 23, 2017

  Ever wonder what the different light status on the nbn Sky Muster NTD mean? By using this guide below you can diagnose if you have any current issues based on the indicator light on your nbn Sky Muster NTD, this can save you time and in some cases you may resolve the issue. If you […]

• How do I power cycle (reboot) my Modem/Router?

  June 27, 2018

  There are many reasons that you may have to reboot your modem. If you have experienced any of the below then it may be a good idea to reboot to restore your service to its original state: If there has been an nbn outage Experiencing a slow Internet connection Internet browser is taking a long […]