Others
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Complaint Handling Process
Part A – Introduction 1. About this document This document explains our complaint handling process (CHP) for our past, current and prospective customers (we’ll call them all customers) who are covered by the Telecommunications (Consumer Complaints Handling) Industry Standard 2018 including Telecommunications (Consumer Complaints Handling) Industry Standard Variation 2020 (No.1) and including Telecommunications (Consumer Complaints…
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Assigning an Authorized Representative for Your Account
Version 1.0 Assigning an Authorized Representative for Your Account Assigning an authorized representative to act on your behalf is a valuable feature, allowing you to delegate account management tasks and access to a trusted individual. This guide explains the steps to assign an authorized representative, ensuring they can perform actions and access information just as…
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Online Safety Code Manual
Version 1.0 Part A – About this manual 1 Introduction This is our Online Safety Code Manual. The Manual part of our response to: We’ll call them the ‘eSafety Act’ and the ‘eSafety Code’ for short. When we refer to ‘you’, that means our customer. 2 Commencement This Manual comes into force at midnight at…
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Customer Service Guarantee Waiver
IPSTAR Australia Pty Limited Customer Service Guarantee (CSG) waiver (Residential Use Only) Version 3.0 – March 2018 By submitting you acknowledge that: You have applied for a Voice service from IPSTAR Broadband and agreed to commit to the contract length chosen above. You have read and agreed to the IPSTAR home phone service agreement located…
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Privacy Policy – IPSTAR
Introduction IPSTAR Australia Pty Ltd (“we”, “us” or “our”) recognises the importance of privacy and is committed to protecting the privacy of individuals when handling their personal information. This Privacy Policy explains how we collect, hold, use, disclose, protect and otherwise handle personal information in an open and transparent manner in accordance with the Australian…
