Others
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Online Safety Code Manual
Version 1.0 Part A – About this manual 1 Introduction This is our Online Safety Code Manual. The Manual part of our response to: We’ll call them the ‘eSafety Act’ and the ‘eSafety Code’ for short. When we refer to ‘you’, that means our customer. 2 Commencement This Manual comes into force at midnight at…
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Customer Service Guarantee Waiver
IPSTAR Australia Pty Limited Customer Service Guarantee (CSG) waiver (Residential Use Only) Version 3.0 – March 2018 By submitting you acknowledge that: You have applied for a Voice service from IPSTAR Broadband and agreed to commit to the contract length chosen above. You have read and agreed to the IPSTAR home phone service…
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Privacy Policy – IPSTAR
Introduction IPSTAR Australia Pty Ltd (“we”, “us” or “our”) recognises the importance of privacy and is committed to protecting the privacy of individuals when handling their personal information. This Privacy Policy explains how we collect, hold, use, disclose, protect and otherwise handle personal information in an open and transparent manner in accordance with the Australian…
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Complaint Handling – IPSTAR
At IPSTAR we pride ourselves on offering our customers a high level of service. Our goal is to resolve any customer concerns in the first instance wherever possible. However, we do recognise that, on occasion we made not meet the expectations of our customers. In which case, our customers may wish to express their dissatisfaction…
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Data Collection Policy – IPSTAR
IPSTAR Australia will collect, store and use the personal information you have provided to us pursuant to the terms of this Data Collection Statement and our Privacy Policy. The primary purpose for which IPSTAR is collecting your personal information is to provide better information about our services, product offers and to manage your dealings with us. …
