Support
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Download TeamViewer
We use TeamViewer to help our customers who need technical support by establishing incoming and outgoing remote desktop and computer-to-computer connections for real-time support or access. TeamViewer for Windows This version of TeamViewer has to be downloaded and installed onto the customer’s computer. This version is downloaded and then customer runs the file…
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Usage Information
How plan sizes are counted? Your IPSTAR Broadband plan counts the amount of data transferred between your computer or other connected devices and the internet over a certain amount of time. The billing period is one month. So if you have a 10GB plan this is the total amount of data that can be transferred…
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How to read your IPSTAR Broadband bill
How to read the IPSTAR Broadband internet invoice. Page 1 Page 2 Page 3 Payment cycle (due dates etc) Sky muster satellite payment cycle – runs from the 1st of every month and ends on the last day of the month. Fixed line/fixed wireless satellite payment cycle – run from the 15st…
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Data – Usage notifications
Why have I received a data usage notification SMS? To keep you informed, we will notify you by SMS, to let you know when you have hit 50%, 85% and 100% of your monthly data usage. In the event that high usage causes you to reach multiple thresholds (e.g. 50% and 85% or even 50%,…
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Getting connected to nbn™ Fixed Line
How does optic fibre technology work? In Optic fibre technology, electronic information is converted into light pulses using a transmitter. When a signal reaches the other side, it gets converted back to electronic information with the help of an optical receiver. Why is information transmitted faster and of higher over fibre optic cables compared to…
