Existing User

• Call caps

  March 14, 2018

  Call caps Mobile 15 mins $2.00 National 60 mins $2.00 Top 10 International 30 mins $2.00 Top 10 International countries include UK, USA, Italy, Canada, Singapore, Ireland, Germany, Netherlands, New Zealand and China.  

• How to change your MyIPSTAR portal password

  January 23, 2017

  Log into MyIPSTAR Portal Click on Password/Email, you can find this on the menu to the left hand side of the page Locate the Email address you want to change the password for. You should have used this email when registering for the service. If you have changed your email address after registering, please use […]

• 2018 Holiday Opening Hours

  January 01, 2018

  Public Holidays 2018 Opening Hours New Years Monday 1st January 9am – 1pm Australia Day Friday 26 January 9am – 1pm Good Friday Friday 30 March 9am – 1pm Easter Monday Monday 2 April 9am – 1pm ANZAC Day Wednesday 25 April 9am – 1pm Queens Birthday (NSW) Monday 11 June 11:00am – 3pm Labour […]

• How to Pay your Bill over the Phone

  December 17, 2019

  Paying your bill is now easier and faster! Have your phone ready and settle your bills instantly. Here are the steps to pay over the phone:   Step 1: Get your most recent invoice ready and refer to the PayWay section located on page 2 of the invoice. Step 2: Call 1300 464 778 and […]

• Data – How to check my usage

  January 23, 2017

  Log into MyIPSTAR Portal Click on My Current Usage in the menu to the left hand side You can check your day by day usage for the current billing month, at any time. To see a further breakdown of your usage, hour by hour, select the date you wish to check. To see previous monthly […]

• Connecting your Cisco SPA122 ATA

  January 23, 2017

  Turn off your IPSTAR Broadband modem and wireless router if you are using one. Unplug the Ethernet cable that goes from the modem to the computer or if you are using a wireless router this cable will go from the modem to the back of the router. Plug the Ethernet cable from Step 2 into […]

• IPSTAR Broadband Email Frequently Asked Questions (FAQ)

  December 19, 2019

  What is IPSTAR email? IPSTAR email is a complimentary free web-based email service that we provide with all-new Sky Muster Satellite connections.   How much is IPSTAR email? The IPSTAR email is a free bundled complimentary service with all new Sky Muster internet services. Please note if you choose to cancel your internet service your […]

• IPSTAR Broadband Guarantee

  April 26, 2018

  These terms and conditions are only for personal accounts. The 30 Day Network Satisfaction Guarantee is available to you if you’re a new IPSTAR Broadband customer, approved for a 12 or 24 month plan only, and it doesn’t count for plan or speed changes. To cancel your service, you can give us a call on […]

• Connecting your Cisco SPA122 SP

  January 23, 2017

  Turn off your nbn™ modem and wireless router if you are using one. Unplug the Ethernet cable (this may be a different color to the one pictured) that goes from the modem to the computer or if you are using a wireless router this cable will go from the modem to the back of the […]

• How to connect your Router – A guide for nbn Satellite Customers

  January 23, 2017

  Initial Physical Setup 1. Connect the power cable to the Wi-Fi Router. 2. Connect the power adapter to the power point. 3. Connect the Ethernet cable into the ‘Internet’ or ‘WAN’ port. This can vary depending on what router you have. 4. Plug the other end of the Ethernet cable into port UNI-D1 at the […]

• 2019 Holiday Opening Hours

  January 01, 2019

  Public Holidays 2019 Opening Hours New Years Tuesday 1 January 9am – 1pm Australia Day Monday 28 January 9am – 1pm Good Friday Friday 19 April 9am – 1pm Easter Monday Monday 22 April 9am – 1pm ANZAC Day Thursday 25 April 9am – 1pm Queen’s Birthday (NSW) Monday 10 June 9am – 8pm (Limited […]

• 2020 Holiday Opening Hours

  January 01, 2020

  Public Holidays 2020 Opening Hours New Years Wednesday 1 January 9am – 1pm Australia Day Monday 27 January 9am – 1pm Good Friday Friday 10 April 9am – 1pm Easter Monday Monday 13 April 9am – 1pm ANZAC Day Monday 27 April 9am – 1pm Queens Birthday (NSW) Monday 8th June 11:00am – 3pm Labour […]

• Logging into MyIPSTAR customer portal (Non-Satellite)

  January 23, 2017

  Go to the IPSTAR Broadband Australia website: www.ipstarsandbox2.wpengine.com. Click the ‘My account’ link at the top right hand corner of the screen Click ‘Non-Satellite login’ from the drop down. Enter your account email and password details. Make sure you have Account Login selected for the ‘Login Type’ and then click, ‘Submit’. This will then log you into the MyIPSTAR portal.

• Logging into MyIPSTAR customer portal (Satellite)

  January 23, 2017

  Go to the IPSTAR Broadband Australia website: www.ipstarsandbox2.wpengine.com. Click the ‘My account’ link at the top right hand corner of the screen Click ‘Satellite login’ from the drop down. Enter your account email and password details. Make sure you have Account Login selected for the ‘Login Type’ and then click, ‘Submit’. This will then log you into the MyIPSTAR portal.  

• Making payments via MYIPSTAR

  January 23, 2017

  Log into MyIPSTAR customer portal by clicking here. Select Make Payment Online Type in your Password You will need to first register your Credit Card details. Type in the name on the card, as it appears. Type in the card number and expiration date and click, “Save.” Confirm the information is correct and then click […]

• How to change plans using the MyIPSTAR portal

  January 23, 2017

  Login to MyIPSTAR Portal Click on Change Plan from the menu on the left hand side You will be able to see the plans you have available to upgrade to, any downgrades and you will need to call IPSTAR Support on 1300 464 778. Please note, you will need to stay on the new plan […]

• Data – Purchasing additional data

  January 23, 2017

  Login to the MyIPSTAR portal by clicking here. Click on ‘Data Blocks’ in the menu to the left hand side. Depending on which system you will be able to see what data blocks you have available to you. Choose the data block you want to add, then type your password into the ‘Password’ box and click ‘Submit’. […]

• Download TeamViewer

  November 06, 2017

  We use TeamViewer to help our customers who need technical support by establishing incoming and outgoing remote desktop and computer-to-computer connections for real-time support or access. TeamViewer for Windows   This version of TeamViewer has to be downloaded and installed onto the customer’s computer.   This version is downloaded and then customer runs the file […]

• How To Pay Your Bill On The IPSTAR Broadband Website

  September 18, 2019

  Paying your bill at IPSTAR Broadband is very easy. All you need to have ready is your account number, the amount you need to pay and also your card details. Step 1 Visit IPSTAR Broadband’s Pay My Bill Online page here: https://ipstarbroadband.com.au/pay-my-bill-online/ Step 2 Locate your account number on your monthly invoice. It can be […]

• How do I power cycle (reboot) my Modem/Router?

  June 27, 2018

  There are many reasons that you may have to reboot your modem. If you have experienced any of the below then it may be a good idea to reboot to restore your service to its original state: If there has been an nbn outage Experiencing a slow Internet connection Internet browser is taking a long […]

• How to pay bills via Post Billpay

  February 16, 2018

  Post Billpay makes it easy to pay bills quickly and securely. It’s so convenient that you can pay your bills over the phone 24 hours a day, 7 days a week or pay online anytime. You can pay using Australia Post mobile App anywhere or pay at over 3,200 Post Offices. You can also rest […]

• Data – Usage notifications

  March 14, 2017

  Why have I received a data usage notification SMS? To keep you informed, we will notify you by SMS, to let you know when you have hit 50%, 85% and 100% of your monthly data usage. In the event that high usage causes you to reach multiple thresholds (e.g. 50% and 85% or even 50%, […]

• How to Change Your Billing Email Address on Customer Portal

  January 28, 2020

  Here are the steps to change your billing email address from your Customer Portal: Step 1: Log into your Customer Portal account. Step 2: Go to “My Information” from the side menu Step 3: Remove your current billing email from the “Email” field as shown below Step 4: Enter your new billing email address and […]

• Fixed Line and Fixed Wireless 3rd Party Router Setup Guide

  March 01, 2019

  IPSTAR Broadband strongly suggest using our supplied routers to guarantee a compatible connection and correct settings so you can access your internet day one. However, if you would like to use your own existing router, we have put together the below guide to walk you through the setup process. *Note every router is different so […]

• How To Set Up Direct Debit

  March 05, 2019

  Setting up direct debit with IPSTAR Broadband is easy! It can be done in 4 simple steps and takes less than 5 minutes! Step 1: Log into MYIPSTAR. If you are unsure about how to log in, you can read our guide here (satellite customers) or here (fixed line or fixed wireless customers). Step 2: […]

• How To Set Up BPay

  March 05, 2019

  Setting up BPay is easy and can be done in just a couple of minutes! Step 1: Locate the BPay logo on your bill. On an IPSTAR Broadband bill you can find the BPay Logo on page 2. An example of what BPay looks like is below. Step 2: Log into your online bank and […]