Support
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Getting connected to nbn™ Fixed Wireless
What is the difference between nbn™ Fixed Line and nbn™ Fixed Wireless? While both fixed line and fixed wireless broadband services are similar, fixed line broadband is delivered through a fibre optic cable, while fixed wireless broadband is delivered through the air by radio communications via antennas which transmit a signal directly to a small…
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Getting Connected to nbn™ Satellite
How Does Satellite Broadband Work? Satellite broadband involves the delivery of internet service through satellite signals. A satellite dish antenna is usually installed on the roof of a house to order to receive and transmit data from a satellite that orbits the earth. The satellite transmits data to a network of larger satellite dishes that…
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How to Purchase Additional Data
For our Sky Muster Plus Customers To obtain additional data for your SkyMuster Plus Internet Service, please click here. For the above link, refer to the below instructions on how to proceed to complete the data block order form: On page 2 – Data block pricing and confirmation: Once your order has been submitted, your…
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How to change plans using the MyIPSTAR portal
Login to MyIPSTAR Portal Click on Change Plan from the menu on the left hand side You will be able to see the plans you have available to upgrade to, any downgrades and you will need to call IPSTAR Support on 1300 464 778. Please note, you will need to stay on the new plan…
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Making payments via MYIPSTAR
Log into MyIPSTAR customer portal by clicking here. Select Make Payment Online Type in your Password You will need to first register your Credit Card details. Type in the name on the card, as it appears. Type in the card number and expiration date and click, “Save.” Confirm the information is correct and then click…
