Billing

• How to Pay your Bill over the Phone

  December 17, 2019

  Paying your bill is now easier and faster! Have your phone ready and settle your bills instantly. Here are the steps to pay over the phone:   Step 1: Get your most recent invoice ready and refer to the PayWay section located on page 2 of the invoice. Step 2: Call 1300 464 778 and […]

• Data – How to check my usage

  January 23, 2017

  Log into MyIPSTAR Portal Click on My Current Usage in the menu to the left hand side You can check your day by day usage for the current billing month, at any time. To see a further breakdown of your usage, hour by hour, select the date you wish to check. To see previous monthly […]

• Making payments via MYIPSTAR

  January 23, 2017

  Log into MyIPSTAR customer portal by clicking here. Select Make Payment Online Type in your Password You will need to first register your Credit Card details. Type in the name on the card, as it appears. Type in the card number and expiration date and click, “Save.” Confirm the information is correct and then click […]

• How to change plans using the MyIPSTAR portal

  January 23, 2017

  Login to MyIPSTAR Portal Click on Change Plan from the menu on the left hand side You will be able to see the plans you have available to upgrade to, any downgrades and you will need to call IPSTAR Support on 1300 464 778. Please note, you will need to stay on the new plan […]

• Data – Purchasing additional data

  January 23, 2017

  Login to the MyIPSTAR portal by clicking here. Click on ‘Data Blocks’ in the menu to the left hand side. Depending on which system you will be able to see what data blocks you have available to you. Choose the data block you want to add, then type your password into the ‘Password’ box and click ‘Submit’. […]

• How To Pay Your Bill On The IPSTAR Broadband Website

  September 18, 2019

  Paying your bill at IPSTAR Broadband is very easy. All you need to have ready is your account number, the amount you need to pay and also your card details. Step 1 Visit IPSTAR Broadband’s Pay My Bill Online page here: https://ipstarbroadband.com.au/pay-my-bill-online/ Step 2 Locate your account number on your monthly invoice. It can be […]

• How to read your IPSTAR Broadband bill

  June 14, 2017

  How to read the IPSTAR Broadband internet invoice. Page 1 Page 2 Page 3 Page 4    Payment cycle (due dates etc) Sky muster satellite payment cycle – runs from the 1st of every month and ends on the last day of the month. Fixed line/fixed wireless satellite payment cycle – run from the 15st […]

• How to pay bills via Post Billpay

  February 16, 2018

  Post Billpay makes it easy to pay bills quickly and securely. It’s so convenient that you can pay your bills over the phone 24 hours a day, 7 days a week or pay online anytime. You can pay using Australia Post mobile App anywhere or pay at over 3,200 Post Offices. You can also rest […]

• Data – Usage notifications

  March 14, 2017

  Why have I received a data usage notification SMS? To keep you informed, we will notify you by SMS, to let you know when you have hit 50%, 85% and 100% of your monthly data usage. In the event that high usage causes you to reach multiple thresholds (e.g. 50% and 85% or even 50%, […]

• How to Change Your Billing Email Address on Customer Portal

  January 28, 2020

  Here are the steps to change your billing email address from your Customer Portal: Step 1: Log into your Customer Portal account. Step 2: Go to “My Information” from the side menu Step 3: Remove your current billing email from the “Email” field as shown below Step 4: Enter your new billing email address and […]

• How To Set Up Direct Debit

  March 05, 2019

  Setting up direct debit with IPSTAR Broadband is easy! It can be done in 4 simple steps and takes less than 5 minutes! Step 1: Log into MYIPSTAR. If you are unsure about how to log in, you can read our guide here (satellite customers) or here (fixed line or fixed wireless customers). Step 2: […]

• How To Set Up BPay

  March 05, 2019

  Setting up BPay is easy and can be done in just a couple of minutes! Step 1: Locate the BPay logo on your bill. On an IPSTAR Broadband bill you can find the BPay Logo on page 2. An example of what BPay looks like is below. Step 2: Log into your online bank and […]