New User
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How long will my phone order take?March 16, 2018
How long will my phone order take? When ordering a Home Phone service orders placed after 5pm will be treated as if you had requested it the following working day. Transfer my number to IPSTAR Broadband When transferring a number to IPSTAR Broadband we will endeavor to have this transaction completed within 3 Business days […]
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How to change your MyIPSTAR portal passwordJanuary 23, 2017
Log into MyIPSTAR Portal Click on Password/Email, you can find this on the menu to the left hand side of the page Locate the Email address you want to change the password for. You should have used this email when registering for the service. If you have changed your email address after registering, please use […]
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How long does the installation take?April 09, 2019
Once we have received your order it can take up to 16 days for the service to be installed depending on your location. As soon as we have received your application, if required, we will arrange for an installation agent to get in touch and arrange an appointment to install the new Satellite equipment at […]
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How to Pay your Bill over the PhoneDecember 17, 2019
Paying your bill is now easier and faster! Have your phone ready and settle your bills instantly. Here are the steps to pay over the phone: Step 1: Get your most recent invoice ready and refer to the PayWay section located on page 2 of the invoice. Step 2: Call 1300 464 778 and […]
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Data – How to check my usageJanuary 23, 2017
Log into MyIPSTAR Portal Click on My Current Usage in the menu to the left hand side You can check your day by day usage for the current billing month, at any time. To see a further breakdown of your usage, hour by hour, select the date you wish to check. To see previous monthly […]
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IPSTAR Broadband Email Frequently Asked Questions (FAQ)December 19, 2019
What is IPSTAR email? IPSTAR email is a complimentary free web-based email service that we provide with all-new Sky Muster Satellite connections. How much is IPSTAR email? The IPSTAR email is a free bundled complimentary service with all new Sky Muster internet services. Please note if you choose to cancel your internet service your […]
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IPSTAR Broadband GuaranteeApril 26, 2018
These terms and conditions are only for personal accounts. The 30 Day Network Satisfaction Guarantee is available to you if you’re a new IPSTAR Broadband customer, approved for a 12 or 24 month plan only, and it doesn’t count for plan or speed changes. To cancel your service, you can give us a call on […]
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How to connect your Router – A guide for nbn Satellite CustomersJanuary 23, 2017
Initial Physical Setup 1. Connect the power cable to the Wi-Fi Router. 2. Connect the power adapter to the power point. 3. Connect the Ethernet cable into the ‘Internet’ or ‘WAN’ port. This can vary depending on what router you have. 4. Plug the other end of the Ethernet cable into port UNI-D1 at the […]
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2019 Holiday Opening HoursJanuary 01, 2019
Public Holidays 2019 Opening Hours New Years Tuesday 1 January 9am – 1pm Australia Day Monday 28 January 9am – 1pm Good Friday Friday 19 April 9am – 1pm Easter Monday Monday 22 April 9am – 1pm ANZAC Day Thursday 25 April 9am – 1pm Queen’s Birthday (NSW) Monday 10 June 9am – 8pm (Limited […]
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2020 Holiday Opening HoursJanuary 01, 2020
Public Holidays 2020 Opening Hours New Years Wednesday 1 January 9am – 1pm Australia Day Monday 27 January 9am – 1pm Good Friday Friday 10 April 9am – 1pm Easter Monday Monday 13 April 9am – 1pm ANZAC Day Monday 27 April 9am – 1pm Queens Birthday (NSW) Monday 8th June 11:00am – 3pm Labour […]
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Logging into MyIPSTAR customer portal (Non-Satellite)January 23, 2017
Go to the IPSTAR Broadband Australia website: www.ipstarsandbox2.wpengine.com. Click the ‘My account’ link at the top right hand corner of the screen Click ‘Non-Satellite login’ from the drop down. Enter your account email and password details. Make sure you have Account Login selected for the ‘Login Type’ and then click, ‘Submit’. This will then log you into the MyIPSTAR portal.
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Logging into MyIPSTAR customer portal (Satellite)January 23, 2017
Go to the IPSTAR Broadband Australia website: www.ipstarsandbox2.wpengine.com. Click the ‘My account’ link at the top right hand corner of the screen Click ‘Satellite login’ from the drop down. Enter your account email and password details. Make sure you have Account Login selected for the ‘Login Type’ and then click, ‘Submit’. This will then log you into the MyIPSTAR portal.
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Making payments via MYIPSTARJanuary 23, 2017
Log into MyIPSTAR customer portal by clicking here. Select Make Payment Online Type in your Password You will need to first register your Credit Card details. Type in the name on the card, as it appears. Type in the card number and expiration date and click, “Save.” Confirm the information is correct and then click […]
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Data – Purchasing additional dataJanuary 23, 2017
Login to the MyIPSTAR portal by clicking here. Click on ‘Data Blocks’ in the menu to the left hand side. Depending on which system you will be able to see what data blocks you have available to you. Choose the data block you want to add, then type your password into the ‘Password’ box and click ‘Submit’. […]
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Getting Connected to nbn™ SatelliteJanuary 23, 2017
How Does Satellite Broadband Work? Satellite broadband involves the delivery of internet service through satellite signals. A satellite dish antenna is usually installed on the roof of a house to order to receive and transmit data from a satellite that orbits the earth. The satellite transmits data to a network of larger satellite dishes that […]
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Download TeamViewerNovember 06, 2017
We use TeamViewer to help our customers who need technical support by establishing incoming and outgoing remote desktop and computer-to-computer connections for real-time support or access. TeamViewer for Windows This version of TeamViewer has to be downloaded and installed onto the customer’s computer. This version is downloaded and then customer runs the file […]
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Getting connected to nbn™ Fixed WirelessJanuary 23, 2017
What is the difference between nbn™ Fixed Line and nbn™ Fixed Wireless? While both fixed line and fixed wireless broadband services are similar, fixed line broadband is delivered through a fibre optic cable, while fixed wireless broadband is delivered through the air by radio communications via antennas which transmit a signal directly to a small […]
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Getting connected to nbn™ Fixed LineJanuary 23, 2017
How does optic fibre technology work? In Optic fibre technology, electronic information is converted into light pulses using a transmitter. When a signal reaches the other side, it gets converted back to electronic information with the help of an optical receiver. Why is information transmitted faster and of higher over fibre optic cables compared to […]
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How To Pay Your Bill On The IPSTAR Broadband WebsiteSeptember 18, 2019
Paying your bill at IPSTAR Broadband is very easy. All you need to have ready is your account number, the amount you need to pay and also your card details. Step 1 Visit IPSTAR Broadband’s Pay My Bill Online page here: https://ipstarbroadband.com.au/pay-my-bill-online/ Step 2 Locate your account number on your monthly invoice. It can be […]
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Getting connected to IPSTAR Broadband (ABG) SatelliteFebruary 16, 2017
What is IPSTAR Broadband (ABG) Satellite Service? IPSTAR Broadband (ABG) service is a historical Satellite service. The Australian Broadband Guarantee (ABG) program which was replaced by services available from NBN Co on 30 June 2011. How is this different from IPSTAR Broadband nbn Satellite Service? This service does not use the nbn Sky Muster Satellite […]
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How do I power cycle (reboot) my Modem/Router?June 27, 2018
There are many reasons that you may have to reboot your modem. If you have experienced any of the below then it may be a good idea to reboot to restore your service to its original state: If there has been an nbn outage Experiencing a slow Internet connection Internet browser is taking a long […]
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How to read your IPSTAR Broadband billJune 14, 2017
How to read the IPSTAR Broadband internet invoice. Page 1 Page 2 Page 3 Page 4 Payment cycle (due dates etc) Sky muster satellite payment cycle – runs from the 1st of every month and ends on the last day of the month. Fixed line/fixed wireless satellite payment cycle – run from the 15st […]
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How to pay bills via Post BillpayFebruary 16, 2018
Post Billpay makes it easy to pay bills quickly and securely. It’s so convenient that you can pay your bills over the phone 24 hours a day, 7 days a week or pay online anytime. You can pay using Australia Post mobile App anywhere or pay at over 3,200 Post Offices. You can also rest […]
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Data – Usage notificationsMarch 14, 2017
Why have I received a data usage notification SMS? To keep you informed, we will notify you by SMS, to let you know when you have hit 50%, 85% and 100% of your monthly data usage. In the event that high usage causes you to reach multiple thresholds (e.g. 50% and 85% or even 50%, […]
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Fixed Line and Fixed Wireless 3rd Party Router Setup GuideMarch 01, 2019
IPSTAR Broadband strongly suggest using our supplied routers to guarantee a compatible connection and correct settings so you can access your internet day one. However, if you would like to use your own existing router, we have put together the below guide to walk you through the setup process. *Note every router is different so […]
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How To Set Up Direct DebitMarch 05, 2019
Setting up direct debit with IPSTAR Broadband is easy! It can be done in 4 simple steps and takes less than 5 minutes! Step 1: Log into MYIPSTAR. If you are unsure about how to log in, you can read our guide here (satellite customers) or here (fixed line or fixed wireless customers). Step 2: […]
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How To Set Up BPayMarch 05, 2019
Setting up BPay is easy and can be done in just a couple of minutes! Step 1: Locate the BPay logo on your bill. On an IPSTAR Broadband bill you can find the BPay Logo on page 2. An example of what BPay looks like is below. Step 2: Log into your online bank and […]
