New User
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Fixed Line and Fixed Wireless 3rd Party Router Setup Guide
IPSTAR Broadband strongly suggest using our supplied routers to guarantee a compatible connection and correct settings so you can access your internet day one. However, if you would like to use your own existing router, we have put together the below guide to walk you through the setup process. *Note every router is different so…
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How do I power cycle (reboot) my Modem/Router?
There are many reasons that you may have to reboot your modem. If you have experienced any of the below then it may be a good idea to reboot to restore your service to its original state: If there has been an nbn outage Experiencing a slow Internet connection Internet browser is taking a long…
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IPSTAR Broadband Guarantee
These terms and conditions are only for personal accounts. The 30 Day Network Satisfaction Guarantee is available to you if you’re a new IPSTAR Broadband customer, approved for a 12 or 24 month plan only, and it doesn’t count for plan or speed changes. To cancel your service, you can give us a call on…
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How to pay bills via Post Billpay
Post Billpay makes it easy to pay bills quickly and securely. It’s so convenient that you can pay your bills over the phone 24 hours a day, 7 days a week or pay online anytime. You can pay using Australia Post mobile App anywhere or pay at over 3,200 Post Offices. You can also rest…
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Download TeamViewer
We use TeamViewer to help our customers who need technical support by establishing incoming and outgoing remote desktop and computer-to-computer connections for real-time support or access. TeamViewer for Windows This version of TeamViewer has to be downloaded and installed onto the customer’s computer. This version is downloaded and then customer runs the file…
